Returns Policy

We want you to love your purchase! If you’re not 100% satisfied, we're here to help.

Inspecting Your Order

Please check your order upon arrival. If any item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

For hygiene reasons, we cannot accept returns of briefs/underpants, or swim shorts. However, if these items are faulty, we will happily offer a replacement or a full refund (if unavailable).

Exchange Policy

Changed your mind or need a different size? Simply email us at hello@islandcrush.com.au with your order number, and we'll get back to you ASAP.

To be eligible for a change-of-mind return, items must be:

  • Unworn, unused, and in the same condition as received
  • With tags and in original packaging

Please note:

  • We cannot accept items that are soiled, stained, have pet hair, smell of smoke, or show signs of detergent.
  • Items must be returned within 30 days of purchase, as shown on your order confirmation or pack slip.
  • For change-of-mind exchanges, you are responsible for return shipping costs. We recommend using registered or express post, as we can’t assume responsibility for items lost in transit.

Allow up to two weeks for processing exchanges.

Refund Policy

Refunds will be approved if:

  • Items are returned in their original condition: unused, unworn, unwashed, with tags intact. We cannot accept items that are soiled, stained, have pet hair, smell of smoke, or show signs of detergent.
  • Items are received within 30 days of the purchase date on your invoice.

We’ll notify you once we’ve inspected your return and confirm if the refund is approved. If approved, you’ll be refunded on your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the refund.

If you haven’t received your refund after 15 business days, please contact us at hello@islandcrush.com.au.

Faulty Products

We strive to offer high-quality products, but if you receive a faulty item, please email hello@islandcrush.com.au with your order number, details, and photo(s) of the fault. We’ll respond promptly with next steps.

If an item is found to be faulty, we’ll replace it (subject to stock availability) or issue a full refund, including return postage costs. We’ll also cover re-delivery fees for incorrect, damaged, or faulty items.

Return Address

Please send returns to:

Island Crush
PO Box 177
Jannali NSW 2226
Australia

Shipping Costs for Returns

  • Incorrect/Damaged/Faulty Items: Island Crush covers all return shipping costs.
  • Change-of-Mind Exchanges: Shipping costs are at your own expense.

Questions?

We’re always happy to help! Please reach out to us at hello@islandcrush.com.au.